FAQ

Fragen & Antworten

Is it legal to use an electric scooter in the UK or Ireland?


Currently it is illegal to use an electric scooter on the public highway within the UK & Ireland, including cycle paths and pavements.




How old do you need to be to ride an adult electric scooter?


We recommend all riders are at least 16 years of age before riding an electric scooter.




What does the warranty cover?


All parts of the scooter/bike including the electronics and battery if the defect is technical related. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.




Where do you deliver?


At this moment we only take orders from the UK and Ireland, but will be very soon delivering across Europe. Visit our ordering and delivery page for more information on our delivery times.




Can I cancel my order?


Cancelling Your Order If you would like to cancel your order, please contact us immediately via our email address: busuioc54@gmail.com. Please include your order number when contacting us. If your order has not yet left our warehouse, we should be able to stop it shipping, and issue you a refund immediately. If your order is in transit, or has already been delivered, you will need to arrange a return with us. Please see the section called: ‘2. Returns – Changed Your Mind’.




Returns - Changed Your Mind


Our Policy If you change your mind after buying from us and want a refund, you have up to 14 days to let us know, and another 14 days to return the goods to us. For more information please visit our returns and refunds page.

Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging.




Do you price match?


To ensure we never let our customers down we have created the ‘Busuic Limited Price Match Promise’. This means you won’t pay more when shopping on Busuioc Limited as we price match wherever possible. For our price match terms and conditions click here.




What payment methods do you accept?


We accept Visa, MasterCard, Amex, PayPal, Google Pay.




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